gemzone Privacy Policy – How We Handle Your Data

1 About This Policy

This Privacy Policy applies to all users of the gemzone platform, including anyone who visits the website, uses the mobile app on Android or iOS, or creates a registered player account. It describes how gemzone collects, uses, stores, and protects personal information in connection with providing online gaming services to players in the Philippines.

This policy should be read together with the Terms and Conditions. By creating an account or using gemzone, you acknowledge that you have read this policy and understand how your data is handled. If you have questions before registering, contact our support team.

2 Information We Collect

gemzone collects personal information in a few different ways depending on how you interact with the platform. The main categories are outlined below.

Information You Provide Directly

• Full name, date of birth, and gender at registration.
• Contact details including email address and mobile phone number.
• Residential address in the Philippines.
• Government-issued identification documents submitted for KYC (Know Your Customer) verification.
• Bank account details or e-wallet identifiers provided for processing deposits and withdrawals in PHP.
• Communications you send to our support team through chat, email, or any other contact channel.

Information Collected Automatically

• Device information including device type, operating system version, and browser or app version.
• IP address and general location data derived from it.
• Log data including pages or screens visited, time spent, and actions taken within the platform.
• Session data, login timestamps, and authentication activity including OTP verification events.
• Gameplay activity including bet history, game sessions, and transaction records.

Data Summary Table

3 How We Use Your Information

gemzone uses the personal data it collects for the following purposes:

• Account creation and management: Setting up and maintaining your player account, verifying your identity, and managing your profile settings.
• Payment processing: Handling deposits and withdrawals in Philippine Peso through supported local channels, and maintaining accurate transaction records.
• Platform operation and improvement: Diagnosing technical issues, analysing usage patterns to improve the experience, and ensuring the platform works correctly across devices and network conditions common in the Philippines.
• Security and fraud prevention: Detecting and preventing unauthorised account access, fraudulent transactions, and other prohibited conduct as described in the Terms and Conditions.
• Legal and regulatory compliance: Meeting any applicable obligations, responding to lawful requests from authorities, and maintaining records required by law.
• Customer support: Responding to inquiries, resolving disputes, and following up on account issues.
• Responsible gaming: Monitoring account activity to support responsible gaming measures and applying limits where appropriate.

4 Sharing Your Information

gemzone does not sell or rent your personal information. We may share data with third parties only in the following limited circumstances:

• Payment processors: Local banks and e-wallet service providers in the Philippines receive the minimum information necessary to process your deposit or withdrawal transaction.
• Identity verification providers: Third-party KYC services may process identification documents on our behalf to confirm your identity during registration or prior to withdrawal.
• Technology service providers: Companies that provide hosting, analytics, or platform infrastructure to gemzone may have access to data as part of delivering those services, under strict data processing agreements.
• Legal requirements: We may disclose information when required to do so by law, court order, or a lawful request from a competent authority.

Any third party that processes personal data on behalf of gemzone is bound by contractual data protection obligations. They may not use your data for their own independent purposes.

5 Data Security

gemzone applies a combination of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and the gemzone platform.
• OTP (one-time password) verification for new device logins as a second layer of account protection.
• Biometric authentication support on the mobile app for devices that support it.
• Access controls limiting which staff can view sensitive account or personal data.
• Regular security reviews of platform infrastructure and processes.

6 Data Retention

gemzone retains personal data for as long as your account is active and for a reasonable period after account closure, to satisfy legal and regulatory obligations and to resolve any outstanding disputes or queries.

Transaction records, identity verification documents, and gameplay history may be retained for longer periods where required by applicable law. When data is no longer needed and retention is no longer required, it is securely deleted or anonymised.

If you close your account voluntarily, we will process your remaining balance subject to verification and these terms, and then mark your account as inactive. Core records may still be held for the legally required retention period.

7 Your Rights

As a player on gemzone, you have rights over your personal data. These are listed below. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.

We will respond to data rights requests within a reasonable timeframe. Some requests may take longer where identity verification is required or where legal obligations affect our ability to comply fully.

8 Cookies and Tracking

gemzone uses cookies and similar tracking technologies when you access the platform through a web browser. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how it is being used.

Types of Cookies Used

• Essential cookies: Required for core platform functions such as maintaining your login session and keeping your account secure. The platform cannot function properly without these.
• Analytics cookies: Help us understand how players navigate the platform so we can make improvements. Data collected is aggregated and not linked to individual identity for analytics purposes.
• Preference cookies: Remember settings and preferences you have selected to improve your experience on return visits.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use core features of the platform.

The gemzone mobile app uses equivalent technologies appropriate to mobile environments to support session management and performance analytics.

9 Minors and Age Restriction

gemzone is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under this age. Age verification is a required step in the registration process and additional identity checks may be requested at any time.

If we become aware that an account has been created by or for a person under 21, that account will be immediately closed and any balance held pending review in line with our Terms and Conditions. If you believe a minor has gained access to the platform, contact us at [email protected] immediately.

10 Changes to This Policy

gemzone may update this Privacy Policy from time to time to reflect changes in how we operate, updates to the platform, or new legal or regulatory requirements. When material changes are made, the "Last updated" date at the top of this page will be revised.

We encourage you to review this page periodically. Continued use of the gemzone platform after an update to this policy constitutes your acceptance of the revised version. If you have concerns about any change made, contact our support team before continuing to use the platform.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information is being handled, please get in touch with the gemzone support team.